10 Zhongxiao East Road Sec. 5, Xinyi District 信義區忠孝東路5段10號
02 7703 8888
I stayed at W Taipei for twice in the same week. Haven’t been to W Taipei for a long time, and it was good to be back once in a while.
This suite is around 90 sqm and it was nice and spacious, should be enough for a party around 10 people. The Marvelous suite is similar to the fantastic suite @ W Hong Kong (click here) . The first stay was pleasant and enjoyable while the second stay started with a terrible check-in, three more nights to go hopefully it will get better. It might be the fact that I was checked in by one of the more experienced Welcome staff for the first stay, she even gave us a call when the room was ready. On the other hand, I was staying with my little cousin so I asked for a suite upgrade once I made the reservation (I don’t usually ask for a suite upgrade, but I want my little cousin to have more space to run around, so I asked for one this time and FAILED). Worst case scenario, we weren’t even upgraded to Marvelous but only the Fabulous ROOM that we paid for, fine I was gonna said ok to the Fabulous!! Almost all of the experienced welcome talents know that I am very particular with my hotel room, I like my room up on 30th floor facing the DaZhi and Neihu, but this time the put me on 27th floor. At the end, they managed to come up with a Marvelous suite on 15th floor, not impressed but better than nothing. Why in the first place we were told that all the suites were sold out??
The room itself was great but it was just the services from their staff , and with my recent stay @ W Hong Kong where it had great recognition for Platinum members with their SPG specialist. W Taipei is miles behind on this. The welcome agent for my first stay asked what do I want for my welcome gift, on the other hand, for my second stay he didn’t even mention about welcome gift. When I made a call down to Whatever/Whenever stating that I want breakfast for the welcome gift, they questioned didn’t I choose it upon check-in.
The welcome agent for my second check-in even asked me a very stupid question, “So you prefer speaking English rather than Chinese? ” when I spoke to him in English at all time. Can’t you just provide the 5 Stars services and stop worrying what language I speak. He had passed his probation since he was wearing a silver W pin not a purple one.
Let’s talk about the room, greeted by the W Dragon at the door along with a guest bathroom, they use the Panasonic toilet here where in W Hong Kong they use ToTo
followed by the spacious lounge with a LG TV not even one piece of B&O is spotted in this room. For my second stay I didn’t even get my welcome plate of salami and cheese, not even a sight of the tiny bag of Tiny Gummy Bears. Compare to W Hong Kong, Singapore, Guangzhou, Paris and Sheraton Macao‘s welcome plates came with a warmest greeting card.
^welcome plate for my first stay
credited to the the W Signature bed, I had very good sleeps thru out my first stay, hopefully it will be the same for my current one.
One and only one thing that W Taipei beats the others is it’s view from the bath tub. But the sinks on my second stay not even cleaned probably and they were stained.
I took all the pictures during my first stay except for the closeups on the stained sinks
Bad things come in threes, Part II of my horrible stay (click here)
^sparkling clean sinks for my 1st stay ^sinks from my 2nd stay
W Taipei Overview ( click here )
My wonderful stay at W Taipei Wonderful room ( click here )
My not so marvelous stay Part II (click here)
Want to know about other W’s
W Hong Kong’s surprised birthday party (click here)
Fantastic suite – W Hong Kong (click here)
W Walkerhill Seoul (click here )